Our IMS Connected Claims Solution

Our solution works by deploying a suite of telemetry-based services that will transform collected telematics data into appropriate analysis. This method of analysis will enable better insights and decisions, positively impacting the policyholder experience and the insurer’s claims costs. As standard, we encourage and provide ongoing training and use of our expert support services before and after deployment. Having this tool is only the start of this transformation, data mining and the knowledge on how to make the most of this information is critical to this process.

With over 10 years of global experience in claims telematics programs, our use of telematics data poses the best and most economical entry point into your claims digital transformation journey – at an area of affordable cost and immediate ROI to your existing claims operation. An investment of 2% of premium expense in IMS Connected Claim’s proprietary technology is enough for an auto insurer to unlock a claims quantum benefit of more than 6% – and without requiring any FNOL change of process!

Our solution goes beyond accident detection, leveraging telematics data, to reduce claims costs in two additional claims costs areas: liability and handling – which together deliver 80% of the overall benefit to an insurer:

1. Claims Liability ROI: including validation and analysis of data and compelling evidence to help identify fraudulent and/or inflated personal injury claims.
2. Claims Handling ROI: including intervention; more accurate liability decisions; and shorter claims shelf life.
3. FNOL ROI: including early accident detection and alert service; instant control over recovery and remediation; and improved duty of policyholder care.

Featuring Claims as a Service as another component of the solution, experienced members of the IMS team will provide expert witness services (including court attendance as needed) and training of in-house teams coupled with our proprietary Telematics Technical Statements.

Best of all, because the Connected Claims solution sits within the market-leading IMS DriveSync® platform, insurers can quickly and easily develop this initial claims solution into a fuller suite of services across your book of business – including Rewards and engagement, safe driving, analytics and scoring and more.

Claims Technical Statements

Making telematics data easy for claims handlers

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Technical statements form a unique and important part of IMS’ Connected Claims^TM professional service component known as Claims as a Service (CaaS). Technical statements encapsulate the core insights from captured telematics data, and with the help of our CaaS claims experts helps insurers realize the following benefits across all telematics claims:

• Telematics data is compiled into one straightforward report that enables a claim to transition smoothly from FNOL into a full claim.
• The Technical Statement provides claims departments with a full clear summary of the telematics data and claim.
• IMS will work with your claims teams to ensure they can confidently use telematics data and technical statements when handling telematics claims.
• Technical Statements can be shared with third party insurers, solicitors and police as part of the claims process and to bring clarity to the data.
• Leveraging technical statements within claims processes has proven to deliver loss ratio benefit to our insurer partners.

Request an In-Depth Sample of Our Technical Statement to See How These Benefits Can Work for You