There’s no denying that the insurance landscape has rapidly changed. The digital age has given insurers new tools for determining who, and what, represent the greatest risks and costs to their customers and their bottom line.
Consumers want quicker underwriting and claims experiences. Senior-level insurance executives recognize the importance of digitalizing auto claims as a top priority. But too many Insurers are fixated on crash detection and missing the bigger picture of what is truly possible. What is your organization doing to improve the claims experience and bring claims costs under control?
Your claims management process has a unique place in determining your competitiveness as an insurer.
Escalating claims costs are separating profitable insurers from unhealthy businesses on both the personal and commercial lines sides.
Claims costs consume nearly 80% of policyholder premium in the form of claims payments or processing costs.
The claims experience represents the moment of truth when insurers either delight (retain) or disappoint (lose) customers.
IMS’ Connected Claims telematics solution is a low-cost suite of telemetry-based services that transforms collected telematics data into appropriate analysis that positively impacts the policyholder experience and an organization’s claims costs. IMS’s Connected Claims solution includes ongoing training and implementation consulting, along with expert support services.
With over 10 years of global experience in claims telematics programs, IMS’ use of telematics data poses the best and most economical entry point into your claims digital transformation journey – at an area of affordable cost and immediate ROI to your existing claims operation. An investment of 2% of premium expense in IMS Connected Claim’s proprietary technology is enough for an auto insurer to unlock a claims quantum benefit of more than 6% – and without requiring any FNOL change of process!
IMS’s Connected Claims telematics solution goes beyond accident detection leveraging telematics data to reduce claims costs in two additional claims costs areas: liability and handling – which together deliver 80% of the overall benefit to your organization:
Featuring Claims as a Service as another component of the solution, experienced members of the IMS team will provide expert witness services (including court attendance as needed) and training of in-house teams coupled with our proprietary Telematics Technical Statements.
Best of all, because the Connected Claims solution sits within the market-leading IMS DriveSync® platform, insurers can quickly and easily develop this initial claims solution into a fuller suite of services across your book of business – including rewards and engagement, safe driving, analytics and scoring and more.
Choose from Mobile-App Only Solution or Wedge + App Combo or Hardware Installed Solution based on your use case and segments.
Get access to minute-by-minute details of the driving journey, including moments preceding accidents, second-by-second data of the impact itself and much much more.
Get the most out of your claims data with expert training, consultancy, and assistance, including liability evaluation, damage assessment and Lawsuit and Court support.
Making telematics data easy for claims handlersVIEW CAAS INFOGRAPHIC
Technical statements form a unique and important part of IMS’ Connected Claims professional service component known as Claims as a Service (CaaS). Technical statements encapsulate the core insights from captured telematics data, and with the help of our CaaS claims experts helps insurers realize the following benefits across all telematics claims:
Claims opened in digital channel.
Claims identified as fraud and rejected.
Reduction in average compensation cost and repair expenditure.
Steering of at-fault accident to not at-fault.
Reduction in claim paid for minor injuries (whiplash).
Reduction in legal cost related to claim settlement litigation.
Immediately begin assisting the policyholder with the best course of action.Explore Incident Detection for FNOL
Contact us and learn how to leverage telematics data to cut claims costs