Scott is a highly experienced information technology professional with a proven history of overseeing project management for IT-related undertakings, including clear capture of business requirements, provision of functional deliverables, milestone planning, and project post-mortems. Consistently recognised for enhancing service delivery and customer success, focusing on continuous improvement, efficiency, and quality with measurable KPI’s. Extensive experience in collaborating with a key leader to define business and systems requirements, potential technical solutions, and recommending technical approaches for internal application and infrastructure implementation. In-depth knowledge of information technology infrastructure planning, capacity analysis, information security, and system implementation. Demonstrated success in administering customer service desk, partner engagement, electronics manufacturing, e-commerce, telephony, security compliance, and procurement operations. Team leader experienced in building and motivating a professional, capable, and responsive group across all divisions of an organisation.