Ims Products And Solutions For Service, Maintenance And Repair (Smr) Organizations

In an era of digital transformation, access to specific data enables predictive maintenance to manage vehicle health and increase vehicle uptime for SMR organizations.

Connected car data is proving to be an increasing asset for service, maintenance, and repair providers (SMRs). Accessing multiple data sources enables an SMR to deliver a full fleet solution to their customers and uniquely unlocks insight to vehicle condition which potentially is a risk of breakdown, impacting their customers productivity.

As mobility evolves, SMRS are now adopting innovation through digitalization and data to deliver robust solutions that overcome the market challenges. The world is rebounding from the COVID-19 pandemic and it is already evident that new challenges will emerge for which SMRs will require solutions.

Current challenges SMRs are facing

  • Information-Gathering

    Manual and time-consuming information-gathering processes are often used in operations. These include traditional methods such as contacting vehicle owners to obtain mileage data, retrieving mileage data after the vehicle has been serviced and using estimates of mileage based on prior averages.

  • Mileage Visibility

    Without visibility of real-time mileage, a vehicle overdue for service will not be detected which could create a risk of breakdown. A further challenge is identifying excess mileage that could generate penalties at the end of a contract. In-life insight to vehicle health is limited making it difficult to manage the vehicle in real-time. The method of guesswork too often replaces actual data for determining when an oil change is due, a major service interval is approaching, or a warranty service requirement is being overlooked. These conditions are a risk and can lead to a severe mechanical failure requiring the vehicle to be pulled off the road.

  • Vehicle Management

    Very limited access to in-marketing and available solutions to enable predictive vehicle management to increase vehicle uptime and control deployment to protect both residual values and network rebates.

Real-time connected car data can help SMRs by

  • Addressing service scheduling challenges

  • Predicting mechanical issues and initiating the correct deployment for repair

  • Gaining insight into real-time mileage and vehicle health

  • Providing real-time insights that minimize vehicle downtime and protect residual values

The following connected car data services and solutions are available to SMR customers:

IMS Vehicle Data Exchange

With IMS’s industry-leading Vehicle Data Exchange, you can have live access to full vehicle insights directly from all OEM supported automotive branded vehicles – or any combination of data sources for vehicles without embedded connectivity.

IMS are the leading experts in providing aftermarket data collection options to deliver a hybrid full-fleet connected car solution.

SMRs can access intelligent vehicle data insight, including:

  • Real-time odometer
  • Vehicle health and warning lights
  • Servicing, warranty and recall alerts

The IMS Vehicle Data Exchange helps you track the state of vehicles including vehicle health, accurate milage reporting and has the ability for preventative and predictive maintenance so you can keep the vehicles in service to continue generating revenue and maintaining customer satisfaction.

IMS Vehicle Data Exchange

Services and Solutions Also Available When Required by Partnering Lease Organization:

IMS SDK + Driving Behavior

With the industry’s most configurable mobile app development framework paired with the IMS SDK, you can now access driver behavior insight, in addition to vehicle insight Visibility of high-risk driving behavior helps prevent accidents and claims while complying with customer experience responsibilities, plus, you are able to blacklist drivers who cause the highest risk. Additionally, safer driving practices translates into reduced wear and tear on vehicles ultimately protecting residual values of your vehicles and increasing vehicle uptime.

Learn more about


Download Datasheet

IMS SDK Datasheet

Download Case Study

Onlia Sense – Telematics SDK Case Study

IMS Connected Claims

Dealing with unreported accidents effectively is another fundamental challenge that includes finding ways to detect accidents, reduce claims expenses, accurately determining accident fault, and settling claims quickly and efficiently.

With IMS’ ground-breaking connected claims offering, organizations have a low-cost connectivity option to detect accidents, reduce claims shelf life, reduce claims costs, and optimize the uptime of vehicles.

IMS Connected Claims, ensures live accident detection and FNOL processing while uniquely delivering benefits and cost savings in the areas of claims handling and claims liability.

Learn more about

IMS Connected Claims

Download Customer Case Study

Zurich Insurance – a pioneer in deep use of telematics data in claims

Download White Paper

Improving Claims ROI and Claims Operations with Telematics Data

Learn more about IMS Product and Solutions for Service, Maintenance and Repair (SMR) Organizations

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