In an era of digital transformation, access to specific data enables predictive maintenance to manage vehicle health and increase vehicle uptime for SMR organizations.

Connected car data is proving to be an increasing asset for service, maintenance, and repair providers (SMRs). Accessing multiple data sources enables an SMR to deliver a full fleet solution to their customers and uniquely unlocks insight to vehicle condition which potentially is a risk of breakdown, impacting their customers productivity.

As mobility evolves, SMRS are now adopting innovation through digitalization and data to deliver robust solutions that overcome the market challenges.  The world is rebounding from the COVID-19 pandemic and it is already evident that new challenges will emerge for which SMRs will require solutions.


Current challenges SMRs are facing:

Car Service


Manual and time-consuming information-gathering processes are often used in operations. These include traditional methods such as contacting vehicle owners to obtain mileage data, retrieving mileage data after the vehicle has been serviced and using estimates of mileage based on prior averages.

Mileage Visibility

Without visibility of real-time mileage, a vehicle overdue for service will not be detected which could create a risk of breakdown. A further challenge is identifying excess mileage that could generate penalties at the end of a contract. In-life insight to vehicle health is limited making it difficult to manage the vehicle in real-time. The method of guesswork too often replaces actual data for determining when an oil change is due, a major service interval is approaching, or a warranty service requirement is being overlooked. These conditions are a risk and can lead to a severe mechanical failure requiring the vehicle to be pulled off the road.

Vehicle Management

Very limited access to in-marketing and available solutions to enable predictive vehicle management to increase vehicle uptime and control deployment to protect both residual values and network rebates.

Real-time connected car data can help SMRs by:

Addressing service scheduling challenges

Predicting mechanical issues and initiating the correct deployment for repair

Gaining insight into real-time mileage and vehicle health

Providing real-time insights that minimize vehicle downtime and protect residual values

Services and Solutions Also Available When Required by Partnering Lease Organization:

IMS SDK + Driving Behavior

With the industry’s most configurable mobile app development framework paired with the IMS SDK, you can now access driver behavior insight, in addition to vehicle insight Visibility of high-risk driving behavior helps prevent accidents and claims while complying with customer experience responsibilities, plus, you are able to blacklist drivers who cause the highest risk. Additionally, safer driving practices translates into reduced wear and tear on vehicles ultimately protecting residual values of your vehicles and increasing vehicle uptime.

Improve ROI

IMS Connected Claims

Dealing with unreported accidents effectively is another fundamental challenge that includes finding ways to detect accidents, reduce claims expenses, accurately determining accident fault, and settling claims quickly and efficiently.

With IMS’ ground-breaking connected claims offering, organizations have a low-cost connectivity option to detect accidents, reduce claims shelf life, reduce claims costs, and optimize the uptime of vehicles.

IMS Connected Claims, ensures live accident detection and FNOL processing while uniquely delivering benefits and cost savings in the areas of claims handling and claims liability.

Data Agnostic
Data Sheet

Data-Agnostic Collection Options – Connected Car and Telematics-based Programs