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The World Has Changed – Is Your Business Changing with It?
Rental vehicle companies are seeking ways to digitally transform their businesses due to a number of challenges they are currently facing. To begin with, COVID-19 has had an immediate impact on tourism, resulting in fewer vehicles being rented for personal travel and leisure. In addition, the heightened need for cleaning and sanitizing is a fundamental challenge resulting in vehicle downtime and challenges with optimizing vehicle utilization as restrictions are lifted. Effectively, the longer it takes to clean and release cars back into service, the more that rental revenues are impacted. As a result, rental companies are seeking digitally transformative ways to reduce human contact with staff, but hard pressed to fully automate processes that also contribute to better customer experiences.
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