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Head of Claims, Carrot Insurance
Head of Claims, Zego
Global Head of Claims Operational Excellence at Zurich
· Striking the right balance: how can claims technology be used to drive operational and cost efficiencies as well as to meet customer needs?
· What is the most effective way of combining digital-first technologies and human-centred solutions?
· How can claims departments create a smooth transition from virtual assistant to human agent?
· From FNOL to settlement: how can the power of virtual assistants be harnessed in claims?
· Compassion and virtual care: what is the future of emotionally intelligent tech in claims?
· Will call centres operated by human agents be made redundant by new tech?